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Service evaluation
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Issue Date
Type
Title
Author(s)
2-Feb-2017
Article
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
Tsoukatos, Evangelos
3-May-2016
Article
The role of corporate image and switching barriers in the service evaluation process: evidence from the mobile telecommunications industry
Giovanis, Apostolos
Tsoukatos, Evangelos
Athanasopoulou, Pinelopi
