The quality of e-services: Measuring Satisfaction of Internet Customers
Authors: Spyridakos, Athanasios 
Kyriazopoulos, Panagiotis 
Grigoroudis, Evangelos 
Siskos, Yannis 
Yannakopoulos, Denis 
Publisher: Springer-Verlag
Issue Date: 1-May-2007
Journal: Operational Research 
Volume: 7
Abstract: 
Internet usage is increasingly expanding, resulting to the growth of business offering Internet access to various customers. These Internet Service Providers (ISPs) are confronted with a new competitive landscape, which is characterized by a significant complexity and dynamics. This situation justifies a need for measuring customer satisfaction and analyzing factors that are able to affect custome...
ISSN: 1866-1505
URI: https://uniwacris.uniwa.gr/handle/3000/1720
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Articles / Άρθρα

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