Authors: | Spyridakos, Athanasios Kyriazopoulos, Panagiotis Grigoroudis, Evangelos Siskos, Yannis Yannakopoulos, Denis |
Publisher: | Springer-Verlag |
Issue Date: | 1-May-2007 |
Journal: | Operational Research |
Volume: | 7 |
Abstract: | Internet usage is increasingly expanding, resulting to the growth of business offering Internet access to various customers. These Internet Service Providers (ISPs) are confronted with a new competitive landscape, which is characterized by a significant complexity and dynamics. This situation justifies a need for measuring customer satisfaction and analyzing factors that are able to affect custome... |
ISSN: | 1866-1505 |
URL: | https://link.springer.com/article/10.1007/BF02942389 |
URI: | https://uniwacris.uniwa.gr/handle/3000/1720 |
Type: | Article |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Articles / Άρθρα |
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