DC FieldValueLanguage
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorRodios, Vassilios-
dc.contributor.authorSiskos, Yannis-
dc.date.accessioned2024-04-05T07:53:40Z-
dc.date.available2024-04-05T07:53:40Z-
dc.date.issued2013-01-01-
dc.identifierscopus-84884386126-
dc.identifier.issn1755-8069-
dc.identifier.issn1755-8050-
dc.identifier.other84884386126-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1801-
dc.description.abstractTourist satisfaction refers to the emotional state of tourists after exposure to the opportunity or experience. Experience can be regarded as the individual's intention to create a situation whereby he gains satisfaction. As a result, a tourist's satisfaction is determined by factors or criteria that many times are beyond the capabilities of the tourism industry to affect. The objective of this paper is to propose a model of tourist satisfaction based on five main satisfaction criteria: accommodation, catering, travel/transportation, tourist attractions/recreation and infrastructure. These criteria are aggregated through an additive value function which is inferred from the satisfaction judgements of a set of tourists with the use of the MUSA multi-criteria method and software. The paper also presents a case study application to tourists' satisfaction with the popular visited Greek tourist destination of Skopelos Island. The findings of the study indeed revealed that first priority should be given to the improvement in the travel and transportation of the Skopelos prefecture. On the other hand, accommodation for foreigners and infrastructures for Greek tourists were found to be the region's competitive advantages.en_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Data Analysis Techniques and Strategiesen_US
dc.subjectGreeceen_US
dc.subjectMultiple criteriaen_US
dc.subjectMUSA methoden_US
dc.subjectSatisfaction analysisen_US
dc.subjectTourism development strategyen_US
dc.titleA tourist satisfaction measurement model based on multiple criteria: application to the case of Skopelos Islanden_US
dc.typeArticleen_US
dc.identifier.doi10.1504/IJDATS.2013.051741en_US
dc.identifier.scopus2-s2.0-84884386126-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume5en_US
dc.relation.issue1en_US
dc.identifier.spage63en_US
dc.identifier.epage83en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.grantfulltextnone-
item.cerifentitytypePublications-
item.fulltextNo Fulltext-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1en-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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