DC FieldValueLanguage
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorKyriakopoulos, Grigorios-
dc.contributor.authorArabatzis, Garyfallos-
dc.date.accessioned2024-04-05T08:26:13Z-
dc.date.available2024-04-05T08:26:13Z-
dc.date.issued2020-05-01-
dc.identifierscopus-85084818076-
dc.identifier.issn2071-1050-
dc.identifier.other85084818076-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1807-
dc.description.abstractDuring the last decade, the demand for electricity has increased significantly, both for companies and consumers. Therefore, in every country, there are companies developing and functioning to provide various forms of electric energy. The quality of the services that they provide has been of major concern for these companies for the last few years. The objective of this study is to examine residential customers' satisfaction of electricity providers in Greece regarding various factors, such as the products, services, customer service, and the pricing policy. The present research was conducted with the use of a specially developed website questionnaire; 689 questionnaires were collected from January to June, 2019. The results were analyzed with the multicriteria satisfaction analysis (MUSA) method, which is considered as an aggregation-disaggregation approach developed on the qualitative analysis regression. The results of the study showed that the residential customers were quite satisfied. More specifically, the average global satisfaction index of the residential customers was about 52.15%. Using the results of this study, electricity providers will have the chance to frame their future products and services so as to keep their industrial customers satisfied. This empirical study may serve as a reference for other electricity providers who desire to carry out similar studies in the future.en_US
dc.language.isoenen_US
dc.relation.ispartofSustainabilityen_US
dc.subjectCustomer satisfactionen_US
dc.subjectElectric power industryen_US
dc.subjectElectricity marketsen_US
dc.subjectMulticriteria analysisen_US
dc.titleEvaluating customer satisfaction in energy markets using a multicriteria method: the case of electricity market in Greeceen_US
dc.typeArticleen_US
dc.identifier.doi10.3390/su12093862en_US
dc.identifier.scopus2-s2.0-85084818076-
dcterms.accessRights1en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume12en_US
dc.relation.issue9en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypeArticle-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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