DC FieldValueLanguage
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorChalikias, Miltiadis-
dc.contributor.authorSkordoulis, Michalis-
dc.date.accessioned2024-04-05T09:43:41Z-
dc.date.available2024-04-05T09:43:41Z-
dc.date.issued2018-11-01-
dc.identifierscopus-85056660977-
dc.identifier.issn17466482-
dc.identifier.issn17466474-
dc.identifier.other85056660977-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1810-
dc.description.abstractThe aim of this paper is to measure and analyse patients’ satisfaction with the national healthcare system (NHS) in Greece. Patients’ satisfaction will be measured using the multicriteria satisfaction analysis (MUSA) method while SERVQUAL’s five dimensions will be used as patients’ satisfaction dimensions. The research results show high levels of patient satisfaction with medical and nursing services. On the other hand, lower satisfaction rates are recorded concerning the facilities and the administrative services which are connected with the funding and the efficiency of a healthcare system. As far as it is concerned, a major challenge for the Hellenic NHS is that the underfunding problem is solved while the necessary measures are taken in order that the optimal allocation of the available resources is ensured. The research design confirms the good adjustment of multidimensional models such as SERVQUAL in patient satisfaction measurement.en_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Productivity and Quality Managementen_US
dc.subjectCustomer satisfactionen_US
dc.subjectHealthcare qualityen_US
dc.subjectMulti-criteria analysisen_US
dc.subjectPatient satisfactionen_US
dc.subjectPublic healthen_US
dc.subjectService qualityen_US
dc.subjectSERVQUALen_US
dc.titlePatient satisfaction analysis using a multi-criteria analysis method: The case of the NHS in Greeceen_US
dc.typeArticleen_US
dc.identifier.doi10.1504/IJPQM.2018.096091en_US
dc.identifier.scopus2-s2.0-85056660977-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume25en_US
dc.relation.issue4en_US
dc.identifier.spage491en_US
dc.identifier.epage505en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypeArticle-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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