DC FieldValueLanguage
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorChalikias, Miltiadis-
dc.contributor.authorSkordoulis, Michalis-
dc.date.accessioned2024-04-05T11:22:41Z-
dc.date.available2024-04-05T11:22:41Z-
dc.date.issued2016-12-13-
dc.identifierscopus-85006300294-
dc.identifier.issn1741-1033-
dc.identifier.issn1741-1025-
dc.identifier.other85006300294-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1817-
dc.description.abstractDuring the last decades, the interest for the patients' needs, the quality of the services offered and the satisfaction level from healthcare is increasing. The measurement and the evaluation of patient satisfaction is a milestone for the improvement of the services provided, given that these results can provide a useful variety of information and data. The purpose of this study is to measure and analyse customers' satisfaction by a service called 'Nursing at home' provided by the Hellenic Red Cross. For the purposes of the study, 305 questionnaires have been statistically analysed. Patients' satisfaction has been measured using MUSA, a multicriteria method. The results reveal a high level of satisfaction and loyalty.en_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Electronic Marketing and Retailingen_US
dc.subjectCustomer satisfactionen_US
dc.subjectHealthcare sectoren_US
dc.subjectHellenic Red Crossen_US
dc.subjectMulticriteria analysisen_US
dc.subjectQuality servicesen_US
dc.titleDeterminants of customer satisfaction in healthcare industry: the case of the Hellenic Red Crossen_US
dc.typeArticleen_US
dc.identifier.doi10.1504/IJEMR.2016.080807en_US
dc.identifier.scopus2-s2.0-85006300294-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume7en_US
dc.relation.issue4en_US
dc.identifier.spage311en_US
dc.identifier.epage321en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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