DC FieldValueLanguage
dc.contributor.authorNtanos, Stamatios-
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorKyriakopoulos, Grigorios-
dc.date.accessioned2024-04-08T11:29:34Z-
dc.date.available2024-04-08T11:29:34Z-
dc.date.issued2022-01-01-
dc.identifierscopus-85143827121-
dc.identifier.issn1613-0073-
dc.identifier.other85143827121-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1848-
dc.description.abstractAgri-food has proven a predominant sector that supports the Greek economy over time. According to the annual financial reports of Bank of Greece the agri-food sector in Greece represents 3% of GDP, compared to an average of 1.5% of EU GDP. The purpose of this research study is to examine customers' satisfaction with the products produced and offered by THESgala in Greece in relation to various factors, such as products, stores, human resources, customer service and prices. A specially developed questionnaire was conducted and circulated from February to May 2020, thus, 500 questionnaires were collected. The research outcomes of customers' satisfaction were analyzed with the Multicriteria Satisfaction Analysis (MUSA) method. MUSA is considered as an aggregation-disaggregation approach developed on the qualitative analysis regression. The results given by MUSA method showed that customers seem to be totally satisfied (90.84%) from the quality of the products that were offered by agricultural cooperative.en_US
dc.language.isoenen_US
dc.relation.ispartofProceedings of the 10th International Conference on Information and Communication Technologies in Agriculture, Food and Environment (HAICTA 2022)en_US
dc.subjectAgricultural cooperativesen_US
dc.subjectCustomer satisfactionen_US
dc.subjectMulti-criteria analysisen_US
dc.titleMeasuring Customer Satisfaction Using Multicriteria Analysis Methods: The Case of THESgala Cooperative Milk Vending Machinesen_US
dc.typeConference Paperen_US
dc.relation.conference10th International Conference on Information and Communication Technologies in Agriculture, Food and Environment (HAICTA 2022), 22-25 September 2022, Athens, Greeceen_US
dc.identifier.scopus2-s2.0-85143827121-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.identifier.spage395en_US
dc.identifier.epage403en_US
dc.linkhttps://ceur-ws.org/Vol-3293/paper74.pdfen_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldAgricultural Sciencesen_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypeConference Paper-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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