DC FieldValueLanguage
dc.contributor.authorGkika, Eleni-
dc.date.accessioned2024-04-10T09:28:42Z-
dc.date.available2024-04-10T09:28:42Z-
dc.date.issued2017-06-
dc.identifiergoogle_scholar-asGOi2oAAAAJ:u-x6o8ySG0sC-
dc.identifier.issn2241-7931-
dc.identifier.otherasGOi2oAAAAJ:u-x6o8ySG0sC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1919-
dc.description.abstractThe current study aims to shed light at factors that contribute to tourists’ satisfaction and specifically we are interested in the contribution of ICTs in tourists’ satisfaction and in consequent destination loyalty. The study took place at a Greek island. 139 tourists participated at the study. Cluster analysis revealed three groups of tourists: the first group consists of tourists who are “satisfied-independent” the second group are the “satisfied-organized” and in the last one are tourists who are “not satisfied”. The three groups differ in their satisfaction level and propensity to revisit the destination and recommend it to others. Quantitative data were analyzed in structural equation modelling (SEM). The results support the hypotheses: 1. Tourists’ preferences on travelling organized or independent affect their destination loyalty 2. Tourists’ booking preferences affect their satisfaction 3. Destination image positively influence Attribute satisfaction 4. Destination image positively influence Overall satisfaction and 5. Overall satisfaction positively influences Destination loyalty. These findings offer important implications to destination marketers and to local authorities in designing successful marketing strategies.en_US
dc.language.isoenen_US
dc.relation.ispartofJournal of Tourism Researchen_US
dc.sourceJOURNAL OF TOURISM. RESEARCH, 245, 2017-
dc.subjectICTen_US
dc.subjectDestination imageen_US
dc.subjectDestination loyaltyen_US
dc.subjectSatisfactionen_US
dc.subjectStructural Equation Modelling (SEM)en_US
dc.titleInformation and Communication Technologies Contributing to Tourists’ Satisfaction and Destination Loyaltyen_US
dc.typeArticleen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.identifier.spage245en_US
dc.identifier.epage257en_US
dc.linkhttp://jotr.eu/images/T151617PDF/V16.pdf#page=246en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0002-5861-9514-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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