DC FieldValueLanguage
dc.contributor.authorZondiros, Dimitris-
dc.contributor.authorGiovanis, Apostolos-
dc.contributor.authorTomaras, Petros-
dc.date.accessioned2024-04-11T10:34:58Z-
dc.date.available2024-04-11T10:34:58Z-
dc.date.issued2013-
dc.identifiergoogle_scholar-0rU7vwcAAAAJ:9yKSN-GCB0IC-
dc.identifier.issn1877-0428-
dc.identifier.other0rU7vwcAAAAJ:9yKSN-GCB0IC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1967-
dc.description.abstractPhysical distribution service quality is considered as a source of competitive advantage for manufacturers, since it can be viewed as a differentiation factor in the way they are perceived by retailers. Nevertheless, there is neither consensus about its dimensions, nor on how they are related to retailers’ behavioral intentions. The aim of this paper is to propose and empirically test a conceptual framework of Logistics Service Quality (LSQ) that combines both process and outcome quality dimensions and to investigate how these dimensions are related to retailers’ behavioral intentions comprised of their engagements in word-of-mouth communication and intentions to retain their suppliers. Contrary to previous studies, formative instead of reflective indicators are used to conceptualize logistics service quality dimensions. Partial least squares path modeling was used to analyze the responses of 202 retailers in the construction materials industry, which were collected via personal interviews using a properly designed questionnaire. The results showed empirical support for 1) the two-dimensional approach to conceptualize LSQ and the formative approach for their measurement and 2) the hypothesized effects of proposed LSQ dimensions on retailer's behavioral responses. Implications for practice and directions for future research are then discussed.en_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.relation.ispartofProcedia-social and behavioral sciencesen_US
dc.sourceProcedia-Social and Behavioral Sciences 73, 302-309, 2013-
dc.subjectB2B logistics service qualityen_US
dc.subjectBehavioral intentionsen_US
dc.subjectRetentionen_US
dc.subjectWord-of-mouthen_US
dc.subjectRetailen_US
dc.subjectLogistics managementen_US
dc.titleSuppliers logistics service quality performance and its effect on retailers’ behavioral intentionsen_US
dc.typeConference Paperen_US
dc.relation.conference2nd International Conference on Integrated Information (IC-ININFO 2012), 30 August - 3 September 2012, Budapest, Hungaryen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume73en_US
dc.identifier.spage302en_US
dc.identifier.epage309en_US
dc.linkhttps://www.sciencedirect.com/science/article/pii/S1877042813003492en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypeConference Paper-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-1028-146X-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Articles / Άρθρα
CORE Recommender
Show simple item record

Page view(s)

21
checked on Dec 22, 2024

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.