| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Samanta, Irene | - |
| dc.contributor.author | Mega, E. | - |
| dc.contributor.author | Kyriazopoulos, Panagiotis | - |
| dc.date.accessioned | 2024-04-18T11:29:57Z | - |
| dc.date.available | 2024-04-18T11:29:57Z | - |
| dc.date.issued | 2007-03 | - |
| dc.identifier | google_scholar-qJIrQTgAAAAJ:M3ejUd6NZC8C | - |
| dc.identifier.issn | 1790-0700 | - |
| dc.identifier.other | qJIrQTgAAAAJ:M3ejUd6NZC8C | - |
| dc.identifier.uri | https://uniwacris.uniwa.gr/handle/3000/2132 | - |
| dc.description.abstract | This research examines service quality and its effect on customer retention in the mobile telephony industry. The research investigates customers’ perceptions are being configured and measure service quality, especially in the mobile telephony sector. The case of the TIM Company is being analyzed and the results that occur through this research are based on 100 TIM subscribers. For the purpose of the research a quantitative analysis was conducted, correlation analysis and hierarchical regression analysis was used. The results reveal the high importance of service quality in influencing customer retention and its subsequent influence on the overall performance of the company. | en_US |
| dc.language.iso | en | en_US |
| dc.relation.ispartof | Επιστημονικές εργασίες υπό εξέλιξη | en_US |
| dc.source | ACADEMIA, 2007 | - |
| dc.title | The Influence of Service Quality into Customer Retention in the Mobile Telephony Sector-The Case of the TIM Company | en_US |
| dc.type | Working papers | en_US |
| dc.relation.dept | Department of Business Administration | en_US |
| dc.relation.faculty | School of Administrative, Economics and Social Sciences | en_US |
| dc.relation.issue | 3 | en_US |
| dc.identifier.spage | 1 | en_US |
| dc.identifier.epage | 22 | en_US |
| dc.link | https://www.academia.edu/3541150/The_Influence_of_Service_Quality_into_Customer_Retention_in_the_Mobile_Telephony_Sector | en_US |
| dc.collaboration | University of West Attica (UNIWA) | en_US |
| dc.journals | Open Access | en_US |
| dc.publication | Peer Reviewed | en_US |
| dc.country | Greece | en_US |
| local.metadatastatus | not verified | en_US |
| item.fulltext | No Fulltext | - |
| item.grantfulltext | none | - |
| item.openairetype | Working papers | - |
| item.languageiso639-1 | en | - |
| item.cerifentitytype | Publications | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.orcid | 0000-0002-9933-9092 | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| Appears in Collections: | Working Papers / Έγγραφα Εργασίας | |
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