DC FieldValueLanguage
dc.contributor.authorPapakyriakopoulos, Dimitrios-
dc.contributor.authorKartaloglou, Elissavet-
dc.contributor.authorNovas, Dimitrios-
dc.contributor.authorGriva, Anastasia-
dc.date.accessioned2024-04-19T09:19:28Z-
dc.date.available2024-04-19T09:19:28Z-
dc.date.issued2023-09-01-
dc.identifierscopus-85165193688-
dc.identifier.issn0278-4319-
dc.identifier.other85165193688-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/2147-
dc.description.abstractUser Generated Comments and ranking based on it, has been studied extensively due to its impact on consumers and businesses. Literature highlights that platforms’ rankings might be deceiving due to fake reviews or rates that do not correspond to reality, but existing ranking models are a ‘black box’ thus, they cannot be assessed. This study fills in this gap by proposing a step-by-step ranking model which is based on comments rather than rates or the theoretically established criteria (e.g., food, service, atmosphere), which are not capable to portray the complexity of the dining experience. The proposed ranking model extracts topics from qualitative data (documents) and converts them into quantitative values through the lens of fuzzy logic. The topics are used as the ranking space while, pairwise comparisons between items (restaurants) are performed to extract a ranking ladder. We applied our model to TripAdvisor's documents from restaurants in Athens, Greece.en_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Contemporary Hospitality Managementen_US
dc.subjectAnalyticsen_US
dc.subjectExplainabilityen_US
dc.subjectFuzzy logicen_US
dc.subjectLatent Dirichlet Allocationen_US
dc.subjectRankingen_US
dc.subjectRestaurantsen_US
dc.subjectTripAdvisoren_US
dc.titleΑ ranking model based on user generated content and fuzzy logicen_US
dc.typeArticleen_US
dc.identifier.doi10.1016/j.ijhm.2023.103561en_US
dc.identifier.scopus2-s2.0-85165193688-
dcterms.accessRights1en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume114en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0001-7033-1890-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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