Retail business analytics: customer visit segmentation using market basket data
Authors: Papakyriakopoulos, Dimitrios 
Bardaki, Cleopatra 
Griva, Anastasia 
Pramatari, Katerina 
Issue Date: 15-Jun-2018
Journal: Expert Systems with Applications 
Volume: 100
Keywords: Clustering, Customer visit segmentation, Data mining, Retail business analytics, Shopper behavior
Abstract: 
Basket analytics is a powerful tool in the retail context for acquiring knowledge about consumer shopping habits and preferences. In this paper, we propose a business analytics approach that mines customer visit segments from basket sales data. We characterize a customer visit by the purchased product categories in the basket and identify the shopping intention or mission behind the visit e.g. a ‘breakfast’ visit to purchase cereal, milk, bread, cheese etc. We also suggest a semi-supervised feature selection approach that uses the product taxonomy as input and suggests customized categories as output. This approach is utilized to balance the product taxonomy tree that has a significant effect on the data mining results. We demonstrate the utility of our approach by applying it to a real case of a major European fast-moving consumer goods (FMCG) retailer. Apart from its theoretical contribution, the proposed approach extracts knowledge that may support several decisions ranging from marketing campaigns per customer segment, redesign of a store's layout to product recommendations.
ISSN: 0957-4174
DOI: 10.1016/j.eswa.2018.01.029
URI: https://uniwacris.uniwa.gr/handle/3000/2156
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Articles / Άρθρα

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