Authors: | Papakyriakopoulos, Dimitrios Bardaki, Cleopatra Griva, Anastasia Pramatari, Katerina |
Issue Date: | 15-Jun-2018 |
Journal: | Expert Systems with Applications |
Volume: | 100 |
Keywords: | Clustering, Customer visit segmentation, Data mining, Retail business analytics, Shopper behavior |
Abstract: | Basket analytics is a powerful tool in the retail context for acquiring knowledge about consumer shopping habits and preferences. In this paper, we propose a business analytics approach that mines customer visit segments from basket sales data. We characterize a customer visit by the purchased product categories in the basket and identify the shopping intention or mission behind the visit e.g. a ‘breakfast’ visit to purchase cereal, milk, bread, cheese etc. We also suggest a semi-supervised feature selection approach that uses the product taxonomy as input and suggests customized categories as output. This approach is utilized to balance the product taxonomy tree that has a significant effect on the data mining results. We demonstrate the utility of our approach by applying it to a real case of a major European fast-moving consumer goods (FMCG) retailer. Apart from its theoretical contribution, the proposed approach extracts knowledge that may support several decisions ranging from marketing campaigns per customer segment, redesign of a store's layout to product recommendations. |
ISSN: | 0957-4174 |
DOI: | 10.1016/j.eswa.2018.01.029 |
URI: | https://uniwacris.uniwa.gr/handle/3000/2156 |
Type: | Article |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Articles / Άρθρα |
CORE Recommender
SCOPUSTM
Citations
97
checked on Oct 30, 2024
Page view(s)
19
checked on Nov 5, 2024
Google ScholarTM
Check
Altmetric
Altmetric
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.