DC FieldValueLanguage
dc.contributor.authorStamouli, Maria Ageliki-
dc.contributor.authorGoula, Aspasia-
dc.contributor.authorVorreakou, Lemonia-
dc.contributor.authorTheodorou, Georgios-
dc.contributor.authorStauropoulos, Emmanouil-
dc.contributor.authorAlexandridou, Maria-
dc.contributor.authorKaba, Evridiki-
dc.contributor.authorGalanakis, Aristeidis-
dc.contributor.authorKelesi - Stavropoulou, Martha-
dc.date.accessioned2024-04-24T12:33:12Z-
dc.date.available2024-04-24T12:33:12Z-
dc.date.issued2021-04-01-
dc.identifierscopus-85102966222-
dc.identifier.issn1660-4601-
dc.identifier.issn1661-7827-
dc.identifier.other85102966222-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/2252-
dc.description.abstractBackground: Health care service quality has been equated with preparedness to provide, accessibility, suitability, adequacy, friendliness and ongoing support and has been connected to service excellence. The main aim of this study was to investigate patients’ perceptions and expectations regarding the quality of health services. Materials and Methods: A cross-sectional analysis was carried out in 5 public general hospitals and convenience sampling was used as the sampling technique. Questionnaires were distributed to inpatients and outpatients and 700 valid questionnaires were returned. The SERVQUAL questionnaire was used for data collection in this survey. Results: Overall, in this study, it became apparent that patients’ expectations as regarding the quality of the provided services were not met. All of the five quality dimensions had a negative gap between patients’ expectations and perceptions. Conclusions: The findings suggested that hospital managers and health care professionals should be interested about patient expectations and subsequently they should search out ways and means to meet them. Open communication with patients, individualized attention, as well as responsiveness to their requirements, polite behavior, trustful atmosphere across the hospital and better physical facilities are the key elements that determine the patient’s judgment about quality.en_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Environmental Research and Public Healthen_US
dc.subjectHospital qualityen_US
dc.subjectPatient expectationsen_US
dc.subjectPatient perceptionsen_US
dc.subjectPublic hospitalsen_US
dc.subjectSERVQUAL modelen_US
dc.titlePublic hospital quality assessment. Evidence from greek health setting using SERVQUAL modelen_US
dc.typeArticleen_US
dc.identifier.doi10.3390/ijerph18073418en_US
dc.identifier.scopus2-s2.0-85102966222-
dcterms.accessRights1en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume18en_US
dc.relation.issue7en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldMedical and Health Sciencesen_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.grantfulltextnone-
item.cerifentitytypePublications-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.languageiso639-1en-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Nursing-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Health and Care Sciences-
crisitem.author.orcid0000-0003-3700-4489-
crisitem.author.orcid0000-0003-4246-9627-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Health and Care Sciences-
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