DC FieldValueLanguage
dc.contributor.authorPierrakos, George-
dc.contributor.authorGiovanis, Apostolos-
dc.date.accessioned2024-05-14T13:18:04Z-
dc.date.available2024-05-14T13:18:04Z-
dc.date.issued2015-
dc.identifiergoogle_scholar-SXhH-zYAAAAJ:8k81kl-MbHgC-
dc.identifier.issn1469-347X-
dc.identifier.otherSXhH-zYAAAAJ:8k81kl-MbHgC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/2358-
dc.description.abstractPerceived quality of primary healthcare services and patient satisfaction are concepts that are increasingly important because of their impact on healthcare results and providers operational expenses' management. Though there is growing evidence that the relationship between service performance and satisfaction is asymmetric, there are no studies investigating the nature of this relationship in the context of primary healthcare services and how this is affected by patients' characteristics. The purpose of this study is to exploit the framework of the three-factor theory to distinguish between different types of quality attributes, and then to explore possible deviations from the aggregated quality attributes' classification pattern for patients with different demographic characteristics. The results of an empirical study, concerning 407 service users, confirmed the asymmetric relationship between identified attributes' performance and patient satisfaction and revealed three attributes' classification patterns for different patient characteristics. Implications for practice and directions for future research are then discussed.en_US
dc.language.isoenen_US
dc.publisherWestburn Publishers Ltden_US
dc.relation.ispartofThe Marketing Reviewen_US
dc.sourceThe Marketing Review 15 (4), 439-463, 2015-
dc.titleSymmetric and asymmetric effects of primary healthcare attributes on patient satisfaction: do they vary across patients?en_US
dc.typeArticleen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume15en_US
dc.relation.issue4en_US
dc.identifier.spage439en_US
dc.identifier.epage463en_US
dc.linkhttps://www.ingentaconnect.com/content/westburn/tmr/2015/00000015/00000004/art00004en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-1028-146X-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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