DC FieldValueLanguage
dc.contributor.authorVraimaki, Eftichia-
dc.contributor.authorKoulouris, Alexandros-
dc.contributor.authorKyprianos, Konstantinos-
dc.contributor.authorKoloniari, Maria-
dc.date.accessioned2023-10-12T21:11:27Z-
dc.date.available2023-10-12T21:11:27Z-
dc.date.issued2019-09-
dc.identifier.issn00991333-
dc.identifier.other85067249024-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/242-
dc.description.abstractWorkplace incivility and its consequences have been studied by many scholars; however, little attention has been given to the phenomenon in the library environment. More specifically, empirical research in the Library and Information Science (LIS) literature has focused on deviant behaviors, such as bullying, mobbing, and aggression, mainly from colleagues and supervisors rather than from users. However, incivility in the workplace is more common than other forms of negative behaviors, such as aggression. Moreover, in service organizations uncivil behavior from patrons is more frequently encountered than from co-workers and supervisors. In this vein, the current exploratory study aimed to investigate the manifestations and frequency of user incivility, as well as employee reactions to these behaviors in Greek academic libraries. Employee perceptions regarding the causes of user incivility were also explored. Results indicated that users are mainly impatient, angry and make unreasonable demands. These behaviors are attributed to user personality. Finally, respondents reported milder reactions to user incivility compared to those of their colleagues. Implications of the findings for library leaders are also discussed.en_US
dc.language.isoenen_US
dc.relation.ispartofThe Journal of Academic Librarianshipen_US
dc.subjectBehavior attributionsen_US
dc.subjectBehavioral responsesen_US
dc.subjectEmotional responsesen_US
dc.subjectProblem patron behavioren_US
dc.subjectUser incivilityen_US
dc.titleEmployee reactions to user incivility in academic librariesen_US
dc.typeArticleen_US
dc.identifier.doi10.1016/j.acalib.2019.06.001en_US
dc.identifier.scopus2-s2.0-85067249024-
dc.relation.deptDepartment of Archival, Library and Information Studiesen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume45en_US
dc.relation.issue5en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Archival, Library and Information Studies-
crisitem.author.deptDepartment of Archival, Library and Information Studies-
crisitem.author.deptDepartment of Archival, Library and Information Studies-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0002-3393-2926-
crisitem.author.orcid0000-0002-4011-2678-
crisitem.author.orcid0000-0003-2948-1269-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.journal.publisherElsevier-
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