DC FieldValueLanguage
dc.contributor.authorGiovanis, Apostolos-
dc.contributor.authorTsoukatos, Evangelos-
dc.date.accessioned2024-05-23T18:02:37Z-
dc.date.available2024-05-23T18:02:37Z-
dc.date.issued2013-
dc.identifiergoogle_scholar-In1YXmwAAAAJ:Se3iqnhoufwC-
dc.identifier.issn1747-6763-
dc.identifier.otherIn1YXmwAAAAJ:Se3iqnhoufwC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/2453-
dc.description.abstractThis study aims at identifying the main dimensions of logistics service quality (LSQ) and analysing their effects on satisfaction and loyalty in B2B settings. For this purpose an integrative structural model of logistics service performance impact on satisfaction and loyalty is proposed and tested in a self-built logistics setting. On evidence drawn, through a dedicated research instrument, from 213 companies in Greece, the effects of outcome and process elements of LSQ on satisfaction and loyalty are assessed. Results show that customers’ perception about their suppliers’ LSQ level is shaped by both outcome and process elements while outcome quality is further affected by process quality. Both dimensions impact satisfaction with outcome quality being the main driver. LSQ dimensions and satisfaction directly affect loyalty. Satisfaction’s hypothesised enhancing role on the association between LSQ dimensions and loyalty is confirmed. Finally, several implications of the findings are discussed and further research directions are provided.en_US
dc.language.isoenen_US
dc.publisherInderscience Publishers Ltden_US
dc.relation.ispartofJournal for International Business and Entrepreneurship Developmenten_US
dc.sourceJournal for International Business and Entrepreneurship Development 7 (1), 63-80, 2013-
dc.subjectLogistics service qualityen_US
dc.subjectLSQen_US
dc.subjectTechnical/outcome qualityen_US
dc.subjectFunctional/process qualityen_US
dc.subjectSatisfactionen_US
dc.subjectLoyaltyen_US
dc.subjectSupply chain service managementen_US
dc.subjectSelf-built logistics managementen_US
dc.subjectPartial least squares path modellingen_US
dc.subjectPLS-PMen_US
dc.subjectHigher-order constructsen_US
dc.titleOn the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chainsen_US
dc.typeArticleen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume7en_US
dc.relation.issue1en_US
dc.identifier.spage63en_US
dc.identifier.epage80en_US
dc.linkhttps://www.inderscienceonline.com/doi/abs/10.1504/JIBED.2013.052132en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeArticle-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-1028-146X-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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