DC FieldValueLanguage
dc.contributor.authorVos, Angeliki-
dc.contributor.authorGiannakopoulos, Georgios-
dc.contributor.authorMarinagi, Catherine-
dc.contributor.authorTrivellas, Panagiotis-
dc.contributor.authorEberhagen, Niclas-
dc.contributor.authorSkourlas, Christos-
dc.date.accessioned2023-10-16T14:26:57Z-
dc.date.available2023-10-16T14:26:57Z-
dc.date.issued2014-08-05-
dc.identifier.issn17588847-
dc.identifier.issn13287265-
dc.identifier.other84927523295-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/449-
dc.description.abstractPurpose – The purpose of this paper is to investigate risk reduction strategies in online shopping through the perspective of buyer’s trust. Design/methodology/approach – An explanatory research approach is adopted to identify cause-and-effect relationships between e-quality and customers’ loyalty, satisfaction and trust. This approach is accomplished through field research, which is based on a structured questionnaire that utilizes the E-S-QUAL tool, which is a multiple-item general scale for measuring electronic service quality. The sample is consisted of 92 e-buyers (consumers). Findings – The field research revealed that three e-quality dimensions, namely, ease of use, customization and assurance, e-scape and responsiveness, have significant positive effects on e-loyalty and e-satisfaction. Regarding e-trust, only customization and assurance exerts a significant positive effect. Research limitations/implications – The field research provides in-depth understanding of relationships among e-loyalty, e-satisfaction and e-trust. The majority of the respondents are young people living in Athens, Greece, highly educated, with a relative low monthly income. Originality/value – This study investigates how trust is affecting the consumers’ engagement to e-commerce, suggesting the appropriate security that should be taken to mitigate perceived risks. Reviewing security measures can help reduce risks of an e-company and simultaneously enforce the level of trust and customers’ intentions to buy.en_US
dc.language.isoenen_US
dc.publisherEmerald insighten_US
dc.relation.ispartofJournal of Systems and Information Technologyen_US
dc.subjectE-Commerceen_US
dc.subjectE-Trusten_US
dc.subjectOnline shoppingen_US
dc.subjectRisk reductionen_US
dc.titleElectronic service quality in online shopping and risk reduction strategiesen_US
dc.typeArticleen_US
dc.identifier.doi10.1108/JSIT-01-2014-0008en_US
dc.identifier.scopus2-s2.0-84927523295-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Archival, Library and Information Studiesen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume16en_US
dc.relation.issue3en_US
dc.identifier.spage170en_US
dc.identifier.epage186en_US
dc.linkhttps://www.emerald.com/insight/content/doi/10.1108/JSIT-01-2014-0008/full/htmlen_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.languageiso639-1en-
item.openairetypeArticle-
item.cerifentitytypePublications-
crisitem.author.deptDepartment of Archival, Library and Information Studies-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0002-1659-3504-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Articles / Άρθρα
CORE Recommender
Show simple item record

SCOPUSTM   
Citations 5

22
checked on Aug 11, 2024

Page view(s)

32
checked on Aug 15, 2024

Google ScholarTM

Check

Altmetric

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.