DC FieldValueLanguage
dc.contributor.authorChatzoglou, Prodromos D.-
dc.contributor.authorVraimaki, Eftichia-
dc.contributor.authorDiamantidis, Anastasios-
dc.contributor.authorSarigiannidis, Lazaros-
dc.date.accessioned2023-10-31T09:01:23Z-
dc.date.available2023-10-31T09:01:23Z-
dc.date.issued2010-02-25-
dc.identifierscopus-77049084273-
dc.identifier.issn14626004-
dc.identifier.other77049084273-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/751-
dc.description.abstractPurpose: Owing to the unique computing needs and different IT adoption patterns of SMEs, research findings concerning larger organisations may not be fully generalisable to offer practical assistance for the successful utilisation of computers. This paper aims to focus on factors affecting personal computer acceptance, using data from 278 employees from Greek SMEs. Design/methodology/approach: An aggregate structural model is developed, based on the technology acceptance model (TAM) and incorporating social influence, management support, perceived service quality and computer satisfaction factors, that was tested using structural equation modelling (SEM). Findings: The results indicate that perceived ease of use is more powerful in explaining computer usage and satisfaction, whereas usefulness has a strong impact on intention. Moreover, the findings underline the importance of internal (management) and external support in achieving wider computer acceptance. Research limitations/implications: Factors such as end-user training, facilitating conditions, self-efficacy and computer anxiety should be incorporated into the model for a more complete understanding of the factors that influence computer acceptance in SMEs. Practical implications: The results indicate the importance of ease of use and usefulness perceptions, as well as computer satisfaction. Therefore management should pay special attention to the enhancement of such positive perceptions through adequate support and encouragement. Originality/value: This is one of the few studies in the literature to incorporate intention, actual usage and satisfaction in a single model, which is tested using data from SMEs. Overall, the final model can explain 60 per cent and 54 per cent of the variance in actual computer usage and computer satisfaction, respectively.en_US
dc.language.isoenen_US
dc.publisherEmerald insighten_US
dc.relation.ispartofJournal of Small Business and Enterprise Developmenten_US
dc.subjectCommunication technologiesen_US
dc.subjectComputersen_US
dc.subjectCustomer satisfactionen_US
dc.subjectMathematical modellingen_US
dc.subjectSERVQUALen_US
dc.subjectSmall to medium-sized enterprisesen_US
dc.titleComputer acceptance in Greek SMEsen_US
dc.typeArticleen_US
dc.identifier.doi10.1108/14626001011019143en_US
dc.identifier.scopus2-s2.0-77049084273-
dc.relation.deptDepartment of Archival, Library and Information Studiesen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume17en_US
dc.relation.issue1en_US
dc.identifier.spage78en_US
dc.identifier.epage101en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.countryGreeceen_US
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.languageiso639-1en-
item.openairetypeArticle-
item.cerifentitytypePublications-
crisitem.author.deptDepartment of Archival, Library and Information Studies-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0002-3393-2926-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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