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Browsing by Subject
Relationship quality
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Issue Date
Type
Title
Author(s)
1-Jan-2014
Conference Paper
The effect of respect and rapport on relationship quality and customer loyalty
Giovanis, Apostolos
Athanasopoulou, Pinelopi
Binioris, Spyridon
1-Jan-2015
Article
Modelling the effect of respect and rapport on relationship quality and customer loyalty in high credence services
Giovanis, Apostolos
Athanasopoulou, Pinelopi
9-Nov-2015
Article
The role of service fairness in the service quality – relationship quality – customer loyalty chain: An empirical study
Giovanis, Apostolos
Tsoukatos, Evangelos
Athanasopoulou, Pinelopi
