Evaluation of Financial Services of the Public Sector through Multi-criteria Aid Analysis: The case study of the General Secretariat for Public Revenue of the Ministry of Finance
Authors: Stathakou, Asimina 
Siskos, Yannis 
Spyridakos, Athanasios 
Tsotsolas, Nikos 
Issue Date: 1-Jun-2016
Conference: 5th International Symposium and 27th National Conference on Operational Research, 9-11 June 2016, Athens, Greece 
Book: Proceedings of the 5th International Symposium and 27th National Conference on Operational Research 
Keywords: Multicriteria Evaluation Method UTASTAR, , , ,, Robust Internal Benchmarking, “Socrates” method, G.S.P.R., Tax offices
Abstract: 
The Concept of “Management” is undoubtedly connected to the one of decision making process, since it constitutes the fundamental process of an organization (private or public) on which its beneficial and substantial operation depends. Especially at present time, the Public Management in Greece, the “sick man” of the country is obliged to make radical and crucial reforms in order to function as the profound pylon of the country’s exit from the extensive financial crisis. The multicriteria analysis of the decisions can be a suitable field of finding effective methods offered for implementation during the process of making decisions and the prolific assessment of the action of the Public Sector. This paper presents the benefits of the application of the method in question (“Socrates Method”), which is based on the multicriteria evaluation methods and more specifically refers to the case study of the General Secretariat for Public Revenue of the Ministry of Finance.
ISBN: 978-618-80361-6-1
URI: https://uniwacris.uniwa.gr/handle/3000/1722
Type: Conference Paper
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου

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