Authors: | Spyridakos, Athanasios Zisos, Ioannis Grigoroudis, Evangelos Matsatsinis, Nikolaos |
Publisher: | Inderscience Publishers (IEL) |
Issue Date: | 1-Jan-2018 |
Journal: | International Journal of Decision Support Systems |
Volume: | 3 |
Issue: | 3-4 |
Keywords: | Online ratings, MUSA method, Hotels, Tourist satisfaction, Multicriteria decision analysis, Improvement priorities,, Reviews, Data mining, Hot deck imputation |
Abstract: | Online ratings and reviews are currently considered as extremely effective tools for tourism professionals. Current research reveals that they affect, like no advertisement does, guests' vacation decisions. In this paper we build on existing large scale-survey on customers' ratings to explore the determinants of tourists' satisfaction in different hotel categories. The application of the MUSA meth... |
ISSN: | 2050-6996 |
DOI: | 10.1504/IJDSS.2018.100191 |
URI: | https://uniwacris.uniwa.gr/handle/3000/1743 |
Type: | Article |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Articles / Άρθρα |
CORE Recommender
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.