DC FieldValueLanguage
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorSiskos, Yannis-
dc.contributor.authorBouranta, Nancy-
dc.date.accessioned2024-04-05T07:49:42Z-
dc.date.available2024-04-05T07:49:42Z-
dc.date.issued2015-11-16-
dc.identifierscopus-84946823190-
dc.identifier.issn1363-951X-
dc.identifier.other84946823190-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1799-
dc.description.abstractPurpose – The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate positive citizen feelings about the legitimacy of police as a law enforcement institution. Police approaches to reduce crime and violence are based mainly on objective measures, neglecting to assess its performance based on subjective perceptions. The conception that the citizens’ fear of being victims is not always reflective of the actual prevalence of crime highlights the importance of social surveys to assess the public’s perception of police performance. It is also important to assess employee satisfaction, since research indicates that the performance of first-line employees is influenced by their satisfaction. The purpose of this paper is to provide the first comparative study of both citizen and police officer satisfaction and evaluates their relationship. Design/methodology/approach – This paper is based on a dyadic survey that measures citizens’ evaluation of police service quality as well as policemen’s job satisfaction. The data were analysed using the multicriteria methodology of multicriteria satisfaction analysis. Findings – The results showed that policemen seem to be unsatisfied with their jobs, while citizens are quite satisfied with police performance. Specifically, policemen’s ability to be available for patrol is currently hampered by bureaucracy and other typical obligations. The tangibles criterion, which refers to buildings, offices and surveillance equipment, were characterized as inadequate by both policemen and citizens. It was also observed that police officers are not very satisfied with their amount of work may be the reason why citizens report median satisfaction levels in terms of police responsiveness. Originality/value – This survey adds to management literature on job satisfaction and service quality, providing some additional findings regarding the police population. In addition, it combines related constructs supporting the claim that citizens can be satisfied with police services provided that police officers are satisfied with their jobs.en_US
dc.language.isoenen_US
dc.relation.ispartofPolicingen_US
dc.subjectJob satisfactionen_US
dc.subjectMulticriteria decision analysisen_US
dc.subjectMUSA systemen_US
dc.subjectPoliceen_US
dc.subjectService qualityen_US
dc.titleMeasuring police officer and citizen satisfaction: comparative analysisen_US
dc.typeArticleen_US
dc.identifier.doi10.1108/PIJPSM-01-2015-0008en_US
dc.identifier.scopus2-s2.0-84946823190-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.relation.volume38en_US
dc.relation.issue4en_US
dc.identifier.spage705en_US
dc.identifier.epage721en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.openairetypeArticle-
item.grantfulltextnone-
item.fulltextNo Fulltext-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.languageiso639-1en-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
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