Measuring police officer and citizen satisfaction: comparative analysis
Authors: Tsotsolas, Nikos 
Siskos, Yannis 
Bouranta, Nancy 
Issue Date: 16-Nov-2015
Journal: Policing 
Volume: 38
Issue: 4
Keywords: Job satisfaction, Multicriteria decision analysis, MUSA system, Police, Service quality
Abstract: 
Purpose – The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate positive citizen feelings about the legitimacy of police as a law enforcement institution. Police approaches to reduce crime and violence are based mainly on objective measures, neglecting to assess its perform...
ISSN: 1363-951X
DOI: 10.1108/PIJPSM-01-2015-0008
URI: https://uniwacris.uniwa.gr/handle/3000/1799
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Articles / Άρθρα

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