DC FieldValueLanguage
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorTsotsolas, Nikos-
dc.contributor.authorYannakopoulos, Denis-
dc.contributor.authorManolitzas, Panagiotis-
dc.date.accessioned2024-04-05T11:38:57Z-
dc.date.available2024-04-05T11:38:57Z-
dc.date.issued2010-
dc.identifierscopus-84900816830-
dc.identifier.other84900816830-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1818-
dc.description.abstractGovernments across Europe face the challenge of responding to public demand for more valuable, responsive, efficient and effective services. In this paper we will evaluate the public services in Greece. More specifically this paper refers to a citizen's satisfaction web survey for the Citizens' Service centers. The analysis of the data is based on the MUSA method. MUSA (Multicriteria Satisfaction Analysis) is an ordinal regression model which is based on the principles of multicriteria decision analysis. The provided results are able to evaluate quantitative global and partial satisfaction levels and to determine the weak and strong points of citizens Service Centers. Furthermore the results of this study will help the Citizens Service Centers to improve their services and develop more effective services.en_US
dc.language.isoenen_US
dc.subjectE-governmenten_US
dc.subjectMulticriteria analysisen_US
dc.subjectOne stop governmenten_US
dc.subjectPublic administrationen_US
dc.subjectUser satisfactionen_US
dc.titleEvaluating the public sector in Greece: the case of citizens' service centersen_US
dc.typeConference Paperen_US
dc.relation.conference4th European Conference on Information Management and Evaluation (ECIME 2010), 9-10 September 2010, Lisbon, Portugalen_US
dc.identifier.scopus2-s2.0-84900816830-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusnot verifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeConference Paper-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.orcid0000-0003-4173-3780-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Conference Papers or Poster or Presentation / Δημοσιεύσεις σε Συνέδρια
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