| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Drosos, Dimitrios | - |
| dc.contributor.author | Tsotsolas, Nikos | - |
| dc.contributor.author | Siskos, Yannis | - |
| dc.contributor.author | Zervos, Antonis | - |
| dc.date.accessioned | 2024-04-05T12:00:47Z | - |
| dc.date.available | 2024-04-05T12:00:47Z | - |
| dc.date.issued | 2009-07 | - |
| dc.identifier | google_scholar-n4uym-MAAAAJ:9ZlFYXVOiuMC | - |
| dc.identifier.other | n4uym-MAAAAJ:9ZlFYXVOiuMC | - |
| dc.identifier.uri | https://uniwacris.uniwa.gr/handle/3000/1820 | - |
| dc.description.abstract | A satisfaction barometer is a significant tool for an organisation because of emphasise on meeting the expectations and needs of customers. This paper presents an original study that measures the customer satisfaction of mobile telephony services in Greece. For the analysis of the survey results the multicriteria methodology MUSA (Multicriteria Satisfaction Analysis) was applied. The most important results are focused on the determination of the weak and the strong points of the mobile telephony companies and the analysis of customers’ behavior. | en_US |
| dc.language.iso | en | en_US |
| dc.source | EURO XXIII, Bonn 2009, 2009 | - |
| dc.title | Toward A Satisfaction Barometer of Mobile Telephony in Greece | en_US |
| dc.type | Conference Paper | en_US |
| dc.relation.conference | 23rd European Conference on Operational Research (EURO 23), 5-8 July 2009, Bonn, German | en_US |
| dc.relation.dept | Department of Business Administration | en_US |
| dc.relation.faculty | School of Administrative, Economics and Social Sciences | en_US |
| dc.link | https://www.euro-online.org/media_site/reports/EURO23_AB.pdf | en_US |
| dc.collaboration | University of West Attica (UNIWA) | en_US |
| dc.journals | Subscription | en_US |
| dc.publication | Peer Reviewed | en_US |
| dc.country | Greece | en_US |
| local.metadatastatus | not verified | en_US |
| item.cerifentitytype | Publications | - |
| item.languageiso639-1 | en | - |
| item.openairetype | Conference Paper | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
| item.fulltext | No Fulltext | - |
| item.grantfulltext | none | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.orcid | 0000-0003-0059-9781 | - |
| crisitem.author.orcid | 0000-0003-4173-3780 | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| Appears in Collections: | Conference Papers or Poster or Presentation / Δημοσιεύσεις σε Συνέδρια | |
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