DC FieldValueLanguage
dc.contributor.authorPapagrigoriou, Aristidis-
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorKalantonis, Petros-
dc.contributor.authorChalikias, Miltiadis-
dc.contributor.authorSkordoulis, Michalis-
dc.date.accessioned2024-04-08T12:05:27Z-
dc.date.available2024-04-08T12:05:27Z-
dc.date.issued2017-01-01-
dc.identifierscopus-85125240109-
dc.identifier.isbn978-3-319-47732-9-
dc.identifier.issn2198-7254-
dc.identifier.issn2198-7246-
dc.identifier.other85125240109-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1852-
dc.description.abstractDuring the last few decades service industry is one world’s economy most growing industries. Modern management science’s philosophy considers service quality as a possible standard of excellence for any organisations around the world. The concept of service quality has been presented in the international literature as a reliable index for the evaluation of any organisation results. Service quality is central to the marketing concept, with evidence of strategic links between service quality and overall service performance. On the other hand it is already obvious that the rapid international developments in the business world form new standards and conditions in the organization and production sector. Within this framework enterprises would proceed to the development and use of more effective implements and methods, which will allow them to evaluate the service and product quality as well as the satisfaction of their domestic and foreign clients. The purpose of this paper is to analyse the impacts of ISO 9001 on Small and Medium size Tourism Enterprises (SMEs). The main emphasis of the literature review will critically analyse the literature on quality, Total Quality Management (TQM), Quality Management Systems (QMS) and characteristics of ISO (International Standardisation Organisation) systems.en_US
dc.language.isoenen_US
dc.relation.ispartofTourism, Culture and Heritage in a Smart Economy: Third International Conference IACuDiTen_US
dc.relation.ispartofseriesSpringer Proceedings in Business and Economicsen_US
dc.subjectISO 9001en_US
dc.subjectQualityen_US
dc.subjectQuality Management Systemen_US
dc.subjectSMEsen_US
dc.subjectTourismen_US
dc.titleThe Impact of ISO 9001 Quality Management System Implementation in Tourism SMEsen_US
dc.typeConference Paperen_US
dc.relation.conference3rd International Conference IACuDiT "Tourism, Culture and Heritage in a smart economy" 19-21 May 2016, Athens, Greeceen_US
dc.identifier.doi10.1007/978-3-319-47732-9_10en_US
dc.identifier.scopus2-s2.0-85125240109-
dcterms.accessRights0en_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.identifier.spage145en_US
dc.identifier.epage157en_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.journalsSubscriptionen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
item.openairetypeConference Paper-
item.languageiso639-1en-
item.cerifentitytypePublications-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
crisitem.author.deptDepartment of Tourism Management-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.deptDepartment of Tourism Management-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.orcid0000-0002-7055-9681-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου
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