| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Drosos, Dimitrios | - |
| dc.contributor.author | Tsotsolas, Nikos | - |
| dc.contributor.author | Manolitzas, Panagiotis | - |
| dc.contributor.author | Yannakopoulos, Denis | - |
| dc.date.accessioned | 2024-04-08T13:42:45Z | - |
| dc.date.available | 2024-04-08T13:42:45Z | - |
| dc.date.issued | 2010-07 | - |
| dc.identifier.uri | https://uniwacris.uniwa.gr/handle/3000/1858 | - |
| dc.description.abstract | Studying the administrative reforms that have taken place the last twenty years in the European Union we can assume that the basic principle of these reforms led to major changes in citizens’ expectations, organizational structures and working processes. With the byway of years in the public sector many practices have been adopted like Total Quality Management, and the replanning of business procedures. These practices have been adopted in order to help the public sector to work more effectively and efficiently. In this paper we measure the citizen’s satisfaction using an ordinal regression model based on the principles of multicriteria decision analysis. | en_US |
| dc.language.iso | en | en_US |
| dc.title | Citizens’ Satisfaction from the Public Services: A Multicriteria Approach | en_US |
| dc.type | Conference Paper | en_US |
| dc.relation.conference | 24th European Conference on Operational Research (EURO 2010), 11-14 July 2010, Lisbon, Portugal | en_US |
| dc.relation.dept | Department of Business Administration | en_US |
| dc.relation.faculty | School of Administrative, Economics and Social Sciences | en_US |
| dc.link | https://www.euro-online.org/media_site/reports/EURO24_AB.pdf | en_US |
| dc.collaboration | University of West Attica (UNIWA) | en_US |
| dc.journals | Subscription | en_US |
| dc.publication | Peer Reviewed | en_US |
| dc.country | Greece | en_US |
| local.metadatastatus | not verified | en_US |
| item.cerifentitytype | Publications | - |
| item.languageiso639-1 | en | - |
| item.openairetype | Conference Paper | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
| item.fulltext | No Fulltext | - |
| item.grantfulltext | none | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.orcid | 0000-0003-0059-9781 | - |
| crisitem.author.orcid | 0000-0003-4173-3780 | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| Appears in Collections: | Conference Papers or Poster or Presentation / Δημοσιεύσεις σε Συνέδρια | |
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