DC FieldValueLanguage
dc.contributor.authorDrosos, Dimitrios-
dc.contributor.authorSkordoulis, Michalis-
dc.contributor.authorMandalenaki, Mary-
dc.date.accessioned2024-04-09T06:46:27Z-
dc.date.available2024-04-09T06:46:27Z-
dc.date.issued2016-
dc.identifiergoogle_scholar-n4uym-MAAAAJ:Wp0gIr-vW9MC-
dc.identifier.isbn978-605-66495-1-6-
dc.identifier.othern4uym-MAAAAJ:Wp0gIr-vW9MC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/1861-
dc.description.abstractQuality is a very important factor for a contemporary higher education institute. Modern management considers the satisfaction of students as an important performance measuring criterion. Students’ satisfaction measurement and analysis should be one of the core processes of an institution as it contributes to the improvement of its internal organization, its quality of services and its image strengthening. The aim of this research is to measure and analyze students’ satisfaction from a higher education institute using a multricriteria method. The views of students on image-reputation, teaching staff, curriculum, administration services and facilities-infrastructures were examined. The data from the relevant literature were used for both the selection of the criteria for measuring students’ satisfaction and for a better understanding of the research results. The data for the research were collected from 211 questionnaires and were analyzed using the Multicriteria Satisfaction Analysis (MUSA) Method. Furthermore, the collected data were statistically analyzed using descriptive statistics, cross tabulation analysis and correlation analysis. The research results have revealed a low satisfaction of students from the examined institution. Furthermore, a statistically significant correlation between students’ satisfaction and students’ gender, semester, department of studies and performance was pointed out. Thus, a need for further analysis of students’ satisfaction is created as the satisfaction levels and the needs for improvements are not equally formed for all the institution’s departments.en_US
dc.language.isoenen_US
dc.relation.ispartofICLEL 2016 Conference Proceeding Book: 2nd International Conference on Lifelong Education and Leadership for Allen_US
dc.sourceProceedings of the 2nd International Conference on Lifelong Education and …, 2016-
dc.subjectQuality in educationen_US
dc.subjectStudent satisfactionen_US
dc.subjectHigher educationen_US
dc.subjectMulti-criteria analysisen_US
dc.subjectTotal quality managementen_US
dc.titleAn analysis of students’ satisfaction using a multicriteria methoden_US
dc.typeConference Paperen_US
dc.relation.conference2nd International Conference on Lifelong Education and Leadership for All (ICLEL 2016), 21-26 July 2016, Liepaja, Latviaen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.identifier.spage21en_US
dc.identifier.epage23en_US
dc.linkhttps://www.researchgate.net/publication/311994074_An_Analysis_of_Students'_Satisfaction_Using_a_Multicriteria_Methoden_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeConference Paper-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-0059-9781-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου
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