Collaborative performance measurement in supply chain
Authors: Papakyriakopoulos, Dimitrios 
Pramatari, Katerina 
Issue Date: 11-Nov-2010
Journal: Industrial Management and Data Systems 
Volume: 110
Issue: 9
Keywords: Inventory, Partnership, Performance measurement (quality), Supply chain management
Abstract: 
Purpose - The objective of this paper is to demonstrate the challenges when developing a common performance measurement system (PMS) in the context of a collaborative supply chain. Design/methodology/approach - The paper utilizes qualitative and quantitative data from a case study. The qualitative data refer to the assessment of collaborative performance measures based on interviews with experts, while the quantitative data demonstrate the use of two performance measures in a collaborative supply chain network. Findings - The development of a collaborative PMS is a challenging task. Through the systematic study of two significant performance measures for a supply chain, it was found that the one could not be supported due to reliability restrictions, while the other requires the development of a complex information system. Based on these, a discussion of specific challenges follows. Research limitations/implications - The paper has the general case study limitations. Practical implications - Companies operating in supply chain networks need to synchronize existing business processes and data before the design of a new PMS. Selecting the measures and the measurement method is not a trivial task. Important challenges reveal when dealing with, underlying data, business processes and the evaluation method of a PMS in supply chains. Originality/value - The management control function usually focuses on the design and development of PMSs for a single organization. Limited knowledge exists when more than two companies require the development of a PMS for a jointly agreed business process.
ISSN: 0263-5577
DOI: 10.1108/02635571011087400
URI: https://uniwacris.uniwa.gr/handle/3000/2163
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
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