DC FieldValueLanguage
dc.contributor.authorGiovanis, Apostolos-
dc.contributor.authorAthanasopoulou, Pinelopi-
dc.contributor.authorBinioris, Spyridon-
dc.date.accessioned2024-05-23T17:27:38Z-
dc.date.available2024-05-23T17:27:38Z-
dc.date.issued2014-
dc.identifiergoogle_scholar-In1YXmwAAAAJ:ULOm3_A8WrAC-
dc.identifier.isbn978-9963-711-27-7-
dc.identifier.otherIn1YXmwAAAAJ:ULOm3_A8WrAC-
dc.identifier.urihttps://uniwacris.uniwa.gr/handle/3000/2450-
dc.description.abstractThe development of successful long-term relationships with customers is considered to be a sustainable competitive advantage and the enhancement of relationship quality (RQ) is a very important issue for firms today especially in services. The purpose of this study is to test the effect of respect and rapport on RQ and customer loyalty (CL) in private doctor-patient relationships. A survey was carried out involving a convenience sample of 600 customers of professional doctors from several specialties operating in the district of Athens, Greece. Data was analysed with PLS-PM. Results showed that Rapport is the most significant antecedent of RQ followed by two dimensions of respect, responsibility and understanding. Also, respect and rapport indirectly affect CL through RQ but there is also a direct effect between rapport and responsibility and CL. Findings present managerial implications. Future research should validate results in multi-context or multi-country studies.en_US
dc.language.isoenen_US
dc.relation.ispartofConference Readings Book Proceedings of the 7th Annual Conference of the EuroMed Academy of Business "The Future of Entrepreneurship"en_US
dc.source7th Annual Conference of the EuroMed Academy of Business, 2014-
dc.subjectRelationship qualityen_US
dc.subjectRespecten_US
dc.subjectRapporten_US
dc.subjectCustomer loyaltyen_US
dc.subjectPLSen_US
dc.subjectHealth servicesen_US
dc.titleThe effect of respect and rapport on relationship quality and customer loyaltyen_US
dc.typeConference Paperen_US
dc.relation.conference7th Annual Conference of the EuroMed Academy of Business "The Future of Entrepreneurship", 18-19 September 2014, Kristiansand, Norwayen_US
dc.relation.deptDepartment of Business Administrationen_US
dc.relation.facultySchool of Administrative, Economics and Social Sciencesen_US
dc.identifier.spage160en_US
dc.identifier.epage170en_US
dc.linkhttps://emrbi.org/wp-content/uploads/2014/11/euromed-7-2014.pdfen_US
dc.collaborationUniversity of West Attica (UNIWA)en_US
dc.subject.fieldSocial Sciencesen_US
dc.journalsOpen Accessen_US
dc.publicationPeer Revieweden_US
dc.countryGreeceen_US
local.metadatastatusverifieden_US
item.cerifentitytypePublications-
item.languageiso639-1en-
item.openairetypeConference Paper-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.fulltextNo Fulltext-
item.grantfulltextnone-
crisitem.author.deptDepartment of Business Administration-
crisitem.author.facultySchool of Administrative, Economics and Social Sciences-
crisitem.author.orcid0000-0003-1028-146X-
crisitem.author.parentorgSchool of Administrative, Economics and Social Sciences-
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου
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