Work stress and burnout are critical factors affecting employees’ well-being and performance (Meeusen et al., 2023). This qualitative study delves into the pervasive issue of work stress and burnout among municipal employees within the Municipality of Xanthi, Greece. By conducting structured interviews with 42 employees, the study aims to comprehend their experiences, perceptions, and responses to work-related stressors. Key findings highlight significant concerns among public employees regarding administrative decisions, staffing limitations, and ensuing work pressures, leading to heightened stress levels and, in some instances, burnout symptoms. Notably, 19 percent of employees with limited tenure expressed contentment with their work conditions. Moreover, the unprecedented challenges posed by the COVID-19 pandemic amplified work stress through increased workloads and novel professional demands (Montazer et al., 2024). Employee-generated recommendations primarily revolve around augmenting staff recruitment and continuous training initiatives. Additionally, the presence of counsellors or psychologists emerged as a pivotal support system for the workforce. These findings underscore the urgent need for proactive measures and support interventions within the Greek public administration, particularly in primary local government organizations like municipal bodies. This study’s insights serve as a valuable resource for cultivating healthier work environments and fostering employee well-being.