This paper aims to develop a citizen-centric framework for the evaluation of local e-government projects. Hence, the demand-side of e-government is taken into consideration. The proposed model consists of four categories (ie, information, transaction, interaction-participation, and integration), 14 factors/indices and 83 criteria. The framework incorporates the different aspects of e-government as well as e-democracy such as econsultation, e-deliberation, e-discourse, e-petition, e-voting, and epolling. This model will be of value to researchers and e-government managers for the evaluation of local government websites. In addition, part of the proposed model is applied to Greek local municipal governments through a quantitative website analysis that focuses on e-democracy features. Results suggest that Greek municipal websites have still a long way to go towards offering citizens opportunities to actively interact with local governments and participate in the issues that affect their municipalities.