Exploring the factors affecting consumer acceptance of proximity M-payment services
Authors: Rizomyliotis, Ioannis 
Kavoura, Androniki 
Varelas, Sotirios 
Vlachvei, Aspasia 
Giovanis, Apostolos 
Issue Date: 1-Jan-2019
Conference: 7th International Conference "Strategic Innovative Marketing and Tourism" (ICSIMAT), 17-22 October 2018, Athenian Riviera, Greece 
Book: Proceedings of the 7th International Conference "Strategic Innovative Marketing and Tourism" 
Series: Springer Proceedings in Business and Economics
Keywords: Individual differences, M-payment, Marketing financial self-service technologies, NFC p-mps adoption, Risk, Trust, UTAUT
Abstract: 
The purpose of this study is to analyze the factors determining consumers’ intentions to adopt NFC proximity mobile payment services (p-mps). An extended version of the Unified Theory of Acceptance and Use of Technology (UTAUT), a model that incorporates the most relevant theoretical approaches in the adoption literature was selected to investigate the consumers’ adoption process. To empirically test the proposed model, data were collected from 513 consumers of mobile internet service providers in Greece and were analyzed using PLS. The results indicated that p-mps features, expressed by consumers’ expectations about service performance and required efforts, along with the social context effects have the biggest impact on consumers’ intentions to use the service, followed by channel characteristics, reflecting consumers’ beliefs about p-mps usage risk and trust. Potential customers’ characteristics moderating analysis suggested that the effects of performance expectancy and perceived trust on behavioral intentions are affected by gender, age and previous experience, while that of social influence only by potential customers’ previous experience. Theoretical and managerial implications, limitations and suggestions for further research are provided at the end of the study.
ISBN: 9783030124526
ISSN: 2198-7254
2198-7246
DOI: 10.1007/978-3-030-12453-3_63
URI: https://uniwacris.uniwa.gr/handle/3000/1623
Type: Conference Paper
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου

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