Evaluating customer satisfaction in energy markets using a multicriteria method: the case of electricity market in Greece
Authors: Drosos, Dimitrios 
Tsotsolas, Nikos 
Kyriakopoulos, Grigorios 
Arabatzis, Garyfallos 
Issue Date: 1-May-2020
Journal: Sustainability 
Volume: 12
Issue: 9
Keywords: Customer satisfaction, Electric power industry, Electricity markets, Multicriteria analysis
Abstract: 
During the last decade, the demand for electricity has increased significantly, both for companies and consumers. Therefore, in every country, there are companies developing and functioning to provide various forms of electric energy. The quality of the services that they provide has been of major concern for these companies for the last few years. The objective of this study is to examine residen...
ISSN: 2071-1050
DOI: 10.3390/su12093862
URI: https://uniwacris.uniwa.gr/handle/3000/1807
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Articles / Άρθρα

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