Patient satisfaction analysis using a multi-criteria analysis method: The case of the NHS in Greece
Authors: Drosos, Dimitrios 
Tsotsolas, Nikos 
Chalikias, Miltiadis 
Skordoulis, Michalis 
Issue Date: 1-Nov-2018
Journal: International Journal of Productivity and Quality Management 
Volume: 25
Issue: 4
Keywords: Customer satisfaction, Healthcare quality, Multi-criteria analysis, Patient satisfaction, Public health, Service quality, SERVQUAL
Abstract: 
The aim of this paper is to measure and analyse patients’ satisfaction with the national healthcare system (NHS) in Greece. Patients’ satisfaction will be measured using the multicriteria satisfaction analysis (MUSA) method while SERVQUAL’s five dimensions will be used as patients’ satisfaction dimensions. The research results show high levels of patient satisfaction with medical and nursing servi...
ISSN: 17466482
17466474
DOI: 10.1504/IJPQM.2018.096091
URI: https://uniwacris.uniwa.gr/handle/3000/1810
Type: Article
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Articles / Άρθρα

CORE Recommender
Show full item record

SCOPUSTM   
Citations

17
checked on Mar 30, 2025

Page view(s)

47
checked on Apr 3, 2025

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.