Authors: | Drosos, Dimitrios Tsotsolas, Nikos Chalikias, Miltiadis Skordoulis, Michalis |
Issue Date: | 1-Nov-2018 |
Journal: | International Journal of Productivity and Quality Management |
Volume: | 25 |
Issue: | 4 |
Keywords: | Customer satisfaction, Healthcare quality, Multi-criteria analysis, Patient satisfaction, Public health, Service quality, SERVQUAL |
Abstract: | The aim of this paper is to measure and analyse patients’ satisfaction with the national healthcare system (NHS) in Greece. Patients’ satisfaction will be measured using the multicriteria satisfaction analysis (MUSA) method while SERVQUAL’s five dimensions will be used as patients’ satisfaction dimensions. The research results show high levels of patient satisfaction with medical and nursing servi... |
ISSN: | 17466482 17466474 |
DOI: | 10.1504/IJPQM.2018.096091 |
URI: | https://uniwacris.uniwa.gr/handle/3000/1810 |
Type: | Article |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Articles / Άρθρα |
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