Customers’ satisfaction and Market Share: An Approach of the Greek Mobile Sector
Authors: Drosos, Dimitrios 
Tsotsolas, Nikos 
Kyriakopoulos, Grigorios 
Ntanos, Stamatios 
Issue Date: 1-Oct-2020
Conference: 14th Balkan Conference on Operational Research (Virtual BALCOR 2020) "Operational Research in the Era of Digital Transformation and Business Analytics", 30 September - 3 October 2020, Thessaloniki, Greece 
Book: Book of Proceedings of the 14th Balkan Conference on Operational Research (Virtual BALCOR 2020) "Operational Research in the Era of Digital Transformation and Business Analytics" 
Keywords: Customer satisfaction, Market share, Mobile industry, Multicriteria analysis, MUSA methodology
ISBN: 978-618-85079-0-6
URI: https://uniwacris.uniwa.gr/handle/3000/1816
Type: Conference Paper
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου

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