| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Drosos, Dimitrios | - |
| dc.contributor.author | Tsotsolas, Nikos | - |
| dc.contributor.author | Manolitzas, Panagiotis | - |
| dc.contributor.author | Yannakopoulos, Denis | - |
| dc.date.accessioned | 2024-04-08T13:36:20Z | - |
| dc.date.available | 2024-04-08T13:36:20Z | - |
| dc.date.issued | 2010-07 | - |
| dc.identifier | google_scholar-n4uym-MAAAAJ:zYLM7Y9cAGgC | - |
| dc.identifier.other | n4uym-MAAAAJ:zYLM7Y9cAGgC | - |
| dc.identifier.uri | https://uniwacris.uniwa.gr/handle/3000/1857 | - |
| dc.description.abstract | In this paper the relationship between the customer satisfaction from the three mobile companies in Greece and the financial performance of these companies is examined. Specifically, data regarding customer satisfaction were collected from customers of the three service providers using a web survey which were analysed using MUSA methodology. Then the correlation between MUSA indices for each company and their corresponding financial performance ratios was examined by using multivariate statistics and multicriteria analysis approaches. | en_US |
| dc.language.iso | en | en_US |
| dc.source | EURO XXIV Lisbon, 2010 | - |
| dc.title | The Effect of Customer Satisfaction on Financial Performance: The Case of Mobile Companies in Greece | en_US |
| dc.type | Conference Paper | en_US |
| dc.relation.conference | 24th European Conference on Operational Research (EURO 2010), 11-14 July 2010, Lisbon, Portugal | en_US |
| dc.relation.dept | Department of Business Administration | en_US |
| dc.relation.faculty | School of Administrative, Economics and Social Sciences | en_US |
| dc.link | https://www.euro-online.org/media_site/reports/EURO24_AB.pdf | en_US |
| dc.collaboration | University of West Attica (UNIWA) | en_US |
| dc.journals | Subscription | en_US |
| dc.publication | Peer Reviewed | en_US |
| dc.country | Greece | en_US |
| local.metadatastatus | not verified | en_US |
| item.cerifentitytype | Publications | - |
| item.languageiso639-1 | en | - |
| item.openairetype | Conference Paper | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
| item.fulltext | No Fulltext | - |
| item.grantfulltext | none | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.dept | Department of Business Administration | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.faculty | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.orcid | 0000-0003-0059-9781 | - |
| crisitem.author.orcid | 0000-0003-4173-3780 | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| crisitem.author.parentorg | School of Administrative, Economics and Social Sciences | - |
| Appears in Collections: | Conference Papers or Poster or Presentation / Δημοσιεύσεις σε Συνέδρια | |
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