| Authors: | Stamouli, Maria Ageliki Goula, Aspasia Kokkinou, Alexia Balis, Charalampos |
| Issue Date: | 1-Jan-2013 |
| Conference: | International Conference on Informatics, Management, and Technology in Healthcare (ICIMTH 2013), 5-7 July 2013, Athens, Greece |
| Book: | Informatics, Management and Technology in Healthcare |
| Series: | Studies in Health Technology and Informatics |
| Volume: | 190 |
| Keywords: | Health Services, Measuring Patient Satisfaction, Patient Satisfaction, Satisfaction |
| Abstract: | The concept of health care users' satisfaction is a complicated issue that is constantly differentiated and adapted. Aim of this study is to evaluate the satisfaction degree of the patients of Alexandra Maternity Clinic and to determine their total perception concerning the quality of health services it offers. A suitably designed questionnaire was used so as to collect all the necessary information. Although the patients seem to be satisfied with the quality of health services in total, some organizational issues, such as bureaucracy, need to be solved. |
| ISBN: | 9781614992752 |
| ISSN: | 18798365 09269630 |
| DOI: | 10.3233/978-1-61499-276-9-294 |
| URI: | https://uniwacris.uniwa.gr/handle/3000/2282 |
| Type: | Conference Paper |
| Department: | Department of Business Administration |
| School: | School of Administrative, Economics and Social Sciences |
| Affiliation: | University of West Attica (UNIWA) |
| Appears in Collections: | Book Chapter / Κεφάλαιο Βιβλίου |
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