Authors: | Goula, Aspasia Pierrakos, George Dimas, George |
Issue Date: | 1-Jan-2009 |
Conference: | 2nd International Conference "Quantitative and Qualitative Methodologies in the Economic and Administrative Sciences", 25-27 May 2009, Athens, Greece |
Book: | Proceedings of the 2nd International Conference "Quantitative and Qualitative Methodologies in the Economic and Administrative Sciences" |
Abstract: | The measurement of the student’s satisfaction from the offered educational task and services in Higher Education, becomes in the current period a necessary tool for the assessment course that all Technological Institutes and Universities should undertake. The measurement and analysis of the student’s satisfaction constitutes a significant factor for the improvement of the educational task and the corresponding processes and services given that it provides the departments with remarkable information and results that support their middle term planning and programming for better quality of the educational services.The measurement of the student’s satisfaction is obtained with the application of Multi-criteria Satisfaction Analysis. Significant results of the applied methodology are the determination of strong and weak points of the educational services that formulate notable proposals for the improvement of the satisfaction level and the quality of the offered services. |
ISBN: | 978-960-98739-0-1 |
ISSN: | 1791-8499 |
URL: | https://books.google.com/books?hl=en&lr=&id=ri9ZK2nvl64C&oi=fnd&pg=PA83&dq=info:pd853WsM4KYJ:scholar.google.com&ots=g1iPkrzbra&sig=zna0COvHMxjeHodG6YID2wa6ZsA |
URI: | https://uniwacris.uniwa.gr/handle/3000/2283 |
Type: | Conference Paper |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Book Chapter / Κεφάλαιο Βιβλίου |
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