Communication exists within each school process and is one of the most important and difficult issues that the school head has to manage. This is because communication is the tool through which (a) information can be transferred and hence decision-making is facilitated, (b) it is fundamental for the implementation of decisions and (c) it can foster good relations and team spirit among the school members. A solid understanding of communication is essential for the functioning of the school unit since it is a social phenomenon and a fundamental element of interrelationships among members of a formal organization. This chapter:
Develops the meaning and significance of communication within a working environment Briefly presents the communication process and the preconditions (e.g. ability of a person to communicate at an appropriate cognitive level that are necessary for effective and constructive communication channels in order for communication within a school to be maintained at a functional level
Analyses the types of communication and the parameters for various message types by referring to examples about the way of which a school head should manage difficult situations
Examines the appropriate conditions for good human relations among school members
Presents case studies relating to real school situations