Authors: | Giovanis, Apostolos Tsoukatos, Evangelos |
Publisher: | Inderscience Publishers Ltd |
Issue Date: | 1-Jan-2013 |
Journal: | Journal for International Business and Entrepreneurship Development |
Volume: | 7 |
Issue: | 1 |
Keywords: | Logistics service quality, LSQ, Technical/outcome quality, Functional/process quality, Satisfaction, Loyalty, Supply chain service management, Self-built logistics management, Partial least squares path modelling, PLS-PM, Higher-order constructs |
Abstract: | This study aims at identifying the main dimensions of logistics service quality (LSQ) and analysing their effects on satisfaction and loyalty in B2B settings. For this purpose an integrative structural model of logistics service performance impact on satisfaction and loyalty is proposed and tested in a self-built logistics setting. On evidence drawn, through a dedicated research instrument, from 2... |
ISSN: | 1747-6763 |
URL: | https://www.inderscienceonline.com/doi/abs/10.1504/JIBED.2013.052132 |
URI: | https://uniwacris.uniwa.gr/handle/3000/2453 |
Type: | Article |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Articles / Άρθρα |
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