The spirit of cultural democratisation imposed the need for multimedia services and technological equipment to be deployed by museums. This article endeavours to explain how the use of new technologies justifies their increasing social mission by providing additional educational tools to museums in order to enhance visitors’ experience and showcase museum collections to the public. Basic audiovisual media and digital applications are featured in this article. Personal digital assistance (PDA), special audio guides and text phones, information kiosks and touch screens, as well as interactive discovery rooms are some of the presented and discussed technological products that are evidence that new technologies provide significant service to museum audiences by providing visitors with a unique experience of knowledge acquisition and entertainment