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| Issue Date | Type | Title | Author(s) |
| 1-Jan-2014 | Article | Gaining customer loyalty in the e-tailing marketplace: The role of e-service quality, e-satisfaction and e-trust | Giovanis, Apostolos Athanasopoulou, Pinelopi |
| 25-Sep-2017 | Article | Gen Y-ers’ brand loyalty drivers in emerging devices | Giovanis, Apostolos Athanasopoulou, Pinelopi |
| 1-Jan-2013 | Conference Paper | A Higher-Order Formative E-Commerce Customer Satisfaction Index | Giovanis, Apostolos |
| 1-Jan-2023 | Article | How Are Guests Satisfied? Exploring the Asymmetric Effects of Hotel Service Attributes on Customer Satisfaction by Analyzing Online Reviews | Giovanis, Apostolos Ioakimidis, Marilou Athanasopoulou, Pinelopi |
| 1-Dec-2022 | Article | “How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment | Konstantoulaki, Kleopatra Kastanakis, Minas N. Rizomyliotis, Ioannis Kostopoulos, Ioannis Giovanis, Apostolos |
| 1-Jan-2015 | Conference Paper | The Impact of Consumer-Brand Relationships on Brand Loyalty: Evidence from the High-Tech Services Context | Giovanis, Apostolos Athanasopoulou, Pinelopi |
| 2-Feb-2017 | Article | An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty | Giovanis, Apostolos Tsoukatos, Evangelos |
| 12-Nov-2016 | Article | Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm | Zondiros, Dimitris Tomaras, Petros Giovanis, Apostolos |
| 1-Jan-1994 | Book Chapter | Investigation of stochastic differential models: the Gompertzian case | Giovanis, Apostolos Skiadas, Christos Dimoticalis, Ioannis |
| 1-Sep-2017 | Conference Paper | Involving customers in new service development: past, present and future | Giovanis, Apostolos Athanasopoulou, Pinelopi Tsoukatos, Evangelos Karounis, V. |
| 1-Jul-2014 | Article | Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: empirical evidence from Greece | Giovanis, Apostolos Binioris, Spyridon Politis, Yannis |
| 11-Sep-2015 | Article | Marketing strategy decisions for brand extension success | Giovanis, Apostolos Athanasopoulou, Pinelopi Avlonitis, George |
| 1-May-2015 | Conference Paper | Measurement of the satisfaction in Greece outpatients departments of public hospitals | Goula, Aspasia Pierrakos, George Giovanis, Apostolos Pateras, John Sarris, Markos et al |
| 1-Jan-1999 | Article | The method of local linearization for the solution of stochastic innovation diffusion models | Giovanis, Apostolos Skiadas, Christos |
| 1-Aug-2022 | Article | Mining the hidden seam of proximity m-payment adoption: A hybrid PLS-artificial neural network analytical approach | Konstantoulaki, Kleopatra Magrizos, Solon Rizomyliotis, Ioannis Giovanis, Apostolos |
| 1-Jan-2015 | Article | Modelling the effect of respect and rapport on relationship quality and customer loyalty in high credence services | Giovanis, Apostolos Athanasopoulou, Pinelopi |
| 1-Jul-2018 | Conference Paper | The nature of customer involvement in new service development: Current issues and future challenges | Giovanis, Apostolos Athanasopoulou, Pinelopi |
| 13-Dec-2006 | Article | A new modeling approach investigating the diffusion speed of mobile telecommunication services in EU-15 | Giovanis, Apostolos Skiadas, Christos |
| 1-Oct-2022 | Article | On the relationships between digital brand evidence, relationship quality and behavioural intentions among online tourism agencies’ customers | Rizomyliotis, Ioannis Kavoura, Androniki Giovanis, Apostolos |
| 1-Jan-2013 | Article | On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains | Giovanis, Apostolos Tsoukatos, Evangelos |
