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E-service quality
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Showing results 1 to 3 of 3
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Issue Date
Type
Title
Author(s)
1-Jan-2017
Conference Paper
Consumer-Brand Relationship Development Process in the Context of Online Booking Services: The Role of Cognitive and Affective Drivers
Giovanis, Apostolos
Athanasopoulou, Pinelopi
Mamalis, Spiridon
1-Jan-2014
Article
Gaining customer loyalty in the e-tailing marketplace: The role of e-service quality, e-satisfaction and e-trust
Giovanis, Apostolos
Athanasopoulou, Pinelopi
1-Jan-2017
Article
Retailer loyalty in the online context: The influence of transactional and relational experiences assessment
Giovanis, Apostolos
Melanthiou, Yioula
