Patients' satisfaction evaluation with the Health Center of Elis Province
Authors: Stamouli, Maria Ageliki 
Balis, Charalampos 
Karavida, Angeliki 
Issue Date: 1-Jan-2014
Conference: International Conference on Informatics, Management, and Technology in Healthcare (ICIMTH 2014), 10-13 July 2014, Athens, Greece 
Book: Integrating Information Technology and Management for Quality of Care 
Series: Studies in Health Technology and Informatics
Keywords: Measuring quality, Patients' satisfaction, SERVQUAL
Abstract: 
Patient satisfaction related to the provided health services is a key indicator of the quality of the health sector. The SERVQUAL model was employed as a way of measuring the level of patient satisfaction with the services of the Health Center of Elis Province. Although certain aspects such as "Assurance" and "Empathy" meet the users' needs, improvements like a detailed medical record and an overhaul of the equipment need to be introduced.
ISBN: 978-1-61499-423-7
ISSN: 1879-8365
0926-9630
DOI: 10.3233/978-1-61499-423-7-283
URI: https://uniwacris.uniwa.gr/handle/3000/2311
Type: Conference Paper
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου

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