Authors: | Stamouli, Maria Ageliki Balis, Charalampos Karavida, Angeliki |
Issue Date: | 1-Jan-2014 |
Conference: | International Conference on Informatics, Management, and Technology in Healthcare (ICIMTH 2014), 10-13 July 2014, Athens, Greece |
Book: | Integrating Information Technology and Management for Quality of Care |
Series: | Studies in Health Technology and Informatics |
Keywords: | Measuring quality, Patients' satisfaction, SERVQUAL |
Abstract: | Patient satisfaction related to the provided health services is a key indicator of the quality of the health sector. The SERVQUAL model was employed as a way of measuring the level of patient satisfaction with the services of the Health Center of Elis Province. Although certain aspects such as "Assurance" and "Empathy" meet the users' needs, improvements like a detailed medical record and an overhaul of the equipment need to be introduced. |
ISBN: | 978-1-61499-423-7 |
ISSN: | 1879-8365 0926-9630 |
DOI: | 10.3233/978-1-61499-423-7-283 |
URI: | https://uniwacris.uniwa.gr/handle/3000/2311 |
Type: | Conference Paper |
Department: | Department of Business Administration |
School: | School of Administrative, Economics and Social Sciences |
Affiliation: | University of West Attica (UNIWA) |
Appears in Collections: | Book Chapter / Κεφάλαιο Βιβλίου |
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