Understanding the Relationships of LSQ, Satisfaction and Loyalty in Manufacturing Supply Chains
Authors: Giovanis, Apostolos 
Athanasopoulou, Pinelopi 
Tsoukatos, Evangelos 
Issue Date: 1-Oct-2012
Conference: 5th Annual EuroMed Conference of the EuroMed Academy of Business "Building New Business Models For Success Through Competitiveness and Responsibility", 4-5 October 2012, Glion-Montreux, Switzerland 
Book: 5th Annual EuroMed Conference of the EuroMed Academy of Business: Conference Readings Book Proceedings 
Keywords: Logistics service quality (LSQ) dimensions, Satisfaction, Loyalty, Hierarchical constructs modeling, Logistics management
Abstract: 
Logistics services quality (LSQ) is currently considered as a differentiation factor enhancing companies’ competitive advantage. Nevertheless, there is neither consensus about its dimensions, or on how they affect customer satisfaction and loyalty in the business relations context. The present paper aims at identifying the main dimensions of logistics service quality and analyzing their effects on...
ISBN: 978-9963-711-07-9
ISSN: 2547-8516
URI: https://uniwacris.uniwa.gr/handle/3000/2550
Type: Conference Paper
Department: Department of Business Administration 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
Appears in Collections:Book Chapter / Κεφάλαιο Βιβλίου

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