The paper attempts to identify strategic issues for Greek libraries wishing to pursue a more active policy with regard to the changes affecting librarian system due to the increased use of information and communication technologies. The article starts out by sketching the changes currently occurring in the organizational schedule of libraries in Greece. We can identify two major areas in which libraries can develop strategies to enhance services for their patrons. Following domains are discussed: collaborative design and the relation between physical and virtual learning environments. Next, possible implications for library staff regarding the changes are discussed. The article also includes thoughts on alignment between library strategy and the strategy of the Open University. Greece is standing in front of a new challenge; the extent and strength of the library support that can be offered to this new generation of distant learners! The point is to help the Greek patron in formulating his own information needs within a national collaborative virtual-based reference question forum. Greeks, as we think all people incoming in libraries, love the quick, accurate and friendly interaction between the patron and the librarian in intermediary face-to-face way.