Chatbots for Cultural Venues: A Topic-Based Approach
Authors: Bouras, Vasilis 
Spiliotopoulos, Dimitris 
Margaris, Dionisis 
Vassilakis, Costas 
Kotis, Konstantinos 
Antoniou, Angeliki 
Lepouras, George 
Wallace, Manolis 
Poulopoulos, Vassilis 
Publisher: MDPI
Issue Date: 14-Jul-2023
Journal: Algorithms 
Volume: 16
Issue: 7
Keywords: Chatbots, Cultural venues, Museums, RDF triples, Topics
Abstract: 
Digital assistants—such as chatbots—facilitate the interaction between persons and machines and are increasingly used in web pages of enterprises and organizations. This paper presents a methodology for the creation of chatbots that offer access to museum information. The paper introduces an information model that is offered through the chatbot, which subsequently maps the museum’s modeled information to structures of DialogFlow, Google’s chatbot engine. Means for automating the chatbot generation process are also presented. The evaluation of the methodology is illustrated through the application of a real case, wherein we developed a chatbot for the Archaeological Museum of Tripolis, Greece.
DOI: 10.3390/a16070339
URI: https://uniwacris.uniwa.gr/handle/3000/565
Type: Article
Department: Department of Archival, Library and Information Studies 
School: School of Administrative, Economics and Social Sciences 
Affiliation: University of West Attica (UNIWA) 
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