Real-time online reference services, like e-reference and e-learning, have been around for some time now. As with many newer technologies, the academic libraries picked them up first, due in large part to their flexible funding and staffing structures. In the last few years, public libraries have jumped on board, with school libraries following hot on their heels. From my point of view, the managers of the modern libraries should be most interested in the book as it deals with such important issues as infrastructure for digital reference, management of an integrated reference service, setting performance targets for virtual reference service, staffing and training personnel for this interesting and challenging work task.Once synonymous with distance learning, elearning has quickly evolved to include not only courses which are taught primarily online and over a distance, but also to include traditional “brick and mortar” courses which have been enhanced with electronic elements. Course management systems (or virtual learning environments’) have moved swiftly from scattered implementations that support a few online classes to enterprisewide services that support and extend the entire curriculum and related institutional services. They are providing new opportunities for libraries to design and to disseminate new elearning services. As they create these new services, libraries will also need to highlight their expertise, abilities and irreplaceable resources in order to take a leading role in the new environment.