Issue Date Type Title Author(s) 18-Jun-2019 Article Adoption of mobile banking services: a comparative analysis of four competing theoretical models Giovanis, Apostolos 20-Aug-2019 Article Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors Giovanis, Apostolos 1-Jan-2020 Conference Paper Analyzing the Brand Personality of Athens Giovanis, Apostolos 1-Sep-2014 Conference Paper Antecedents and consequences of relationship quality in high credence services Giovanis, Apostolos 1-Jan-2014 Conference Paper The antecedents of customer loyalty for broadband services: The role of service quality, emotional satisfaction and corporate image Zondiros, Dimitris 1-Jan-2018 Article Antecedents of customer loyalty in the mobile telecommunication market. A cross-cultural investigation Konstantoulaki, Kleopatra 1-Jan-2020 Article Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry Konstantoulaki, Kleopatra 18-Jun-2018 Article Assessing service quality and customer behavioral responses in hospital outpatient services: A formative measurement approach Rizomyliotis, Ioannis 1-Jan-2017 Conference Paper Assessment of Inhabitants’ Health Care Needs in Local Community Goula, Aspasia 1-Jul-2018 Conference Paper Asymmetric effects of consumer generated content on customer satisfaction of hotel customers Giovanis, Apostolos 1-Jan-2020 Article Consumer attitudes and behavioural intentions towards corporate social responsibility: Evidence from the airline industry Konstantoulaki, Kleopatra 1-Jan-2017 Conference Paper Consumer-Brand Relationship Development Process in the Context of Online Booking Services: The Role of Cognitive and Affective Drivers Giovanis, Apostolos 1-Jan-2018 Article Consumer-brand relationships and brand loyalty in technology-mediated services Giovanis, Apostolos 1-Jan-2016 Article Consumer-brand relationships’ development in the mobile internet market: evidence from an extended relationship commitment paradigm Giovanis, Apostolos 1-Jan-2020 Article Customers' intentions to adopt proximity m-payment services: Empirical evidence from Greece Giovanis, Apostolos 1-Jan-2012 Book Chapter Designing a Decision Support System to Prevent Products Missing from the Shelf. Papakyriakopoulos, Dimitrios 1-Jan-2009 Conference Paper Developing and Testing a Model Explaining Customer Conative Loyalty Formation in the Mobile Telecommunications Services Giovanis, Apostolos 1-Jan-2007 Book Chapter Development and application of mathematical models for internet access technology substitution Giovanis, Apostolos 1-Jan-2017 Article The Development of Loyalty with Online Services Customers Giovanis, Apostolos 1-Sep-2016 Conference Paper Drivers of customer loyalty in fast fashion retailing: Do they vary across customers? Giovanis, Apostolos 
